Digestive Health Services – Waterford - Lawrence + Memorial Hospital
Gastroenterology • Waterford, CT
Ratings by platform
- Vitals (Dr. John Frese): 2.8/5 (Vitals) (6 ratings with 2 written reviews)
- LocalityBiz (Connecticut GI): Mixed reviews (ranging from 1 to 5 stars) (Multiple user-submitted ratings)
What patients say
Patients praise
- Professional and knowledgeable medical care from certain physicians and practitioners
- Patients appreciating empathetic, caring, and attentive bedside manner from specific staff members
- Convenient and efficient scheduling for some patients
- Appreciation for clear explanations and personalized attention from nurse practitioners and physician assistants
Common complaints
- Reports of rude, dismissive, or unprofessional conduct by some office staff and providers
- Concerns regarding communication, follow-up, and efficiency in hospital administrative processes
- Individual accounts of poor patient-provider interaction, including feeling rushed or concerns about prescribed medication safety
- General frustrations with hospital-wide experiences, including wait times and patient relations responsiveness
In patients' words
"The Drs. And staff at CTGI are great! Compassionate and caring and understanding. They made my experience tolerable for procedures no one wants to have,but have to do."
— LocalityBiz user review"The worst office staff I've ever encountered. They threaten cajole, and insult patients. If the doctor is aware of this, then he obviously condones it... The doctor also rushed me during my visit."
— WebMD patient review (Dr. Mical Campbell)"helpful office staff but Dr. Tonya Hall is a very rude and dismissive provider. Talks down to patients."
— LocalityBiz user reviewMore clinics in Waterford
Hartford HealthCare HealthCenter - Waterford
Patients praise: Consistently high physician ratings (often 4.7 to 5.0) based on patient surveys · Wide range of available medical specialists and primary care services.
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