Cardiology at Waterbury Hospital
Cardiology • Waterbury, CT
Ratings by platform
- Healthgrades: 59% patient experience rating (8% below national average)
- Birdeye (Hoffman Heart & Vascular Institute): 4.9/5 stars (70 reviews)
- Birdeye (Waterbury Hospital Emergency Department): 2.0/5 stars (42 reviews)
- Healthgrades (Dr. Kevin Kett): 4.5/5 stars (19 reviews)
- Healthgrades (Dr. Ehsan Ansari): 4.8/5 stars (24 reviews)
What patients say
Patients praise
- High patient satisfaction and strong personal recommendations for individual cardiologists
- Descriptions of cardiologists as professional, caring, good listeners, and highly knowledgeable
- Hospital rated as High Performing in specific cardiology procedures like heart arrhythmia treatment
- Some patients report efficient, friendly, and exemplary office staff in specific practices
Common complaints
- Long hold times and poor phone communication at cardiology offices
- Reports of unprofessional front-desk staff in some practices
- Negative experiences in the hospital emergency department, including complaints about staff responsiveness and bedside manner
- Below-average patient experience ratings for the hospital overall compared to national benchmarks
In patients' words
"Absolutely first rate medical care provided by excellent doctors and support staff. Dr Kett is not only an excellent cardiologist but a good listener who prioritizes patient care and well being over everything else."
— Birdeye review for Hoffman Heart & Vascular Institute"I'm not quite sure what to do. I've called several times to schedule my 6 month with Dr Nakhla. Nobody answers the phone! Nobody returns calls! The only reason I have 2 stars is because I think Dr Nakhla is great."
— Patient review for Cardiology Associates of Greater Waterbury"likely the worst hospital in CT. Staff appear depressed. There seems to be a lack of motivation. Sleepy voices. Slow slumpy gaits. Seven phone calls this morning and not a one answered my questions..."
— Birdeye review for Waterbury Hospital Emergency Department"He not only guides you and shares his knowledge and expertise with you, he helps you process what is happening to you and supports you and your family throughout. He is such a caring and dedicated professional."
— Healthgrades review for Dr. Raghuraman VidhunMore clinics in Waterbury
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