Family Medicine | UPMC Washington
Family Medicine • Washington, PA
Ratings by platform
- WebMD Care (for Dr. Jennifer Muhly): 5.0/5 (4 ratings) (4 reviews)
- LocalityBiz/Local Directories: Varies significantly (low star ratings common for office operations) (Multiple anecdotal reviews across local directories)
What patients say
Patients praise
- Highly regarded individual providers, with some doctors receiving strong positive feedback for being thorough and helpful
- Specific clinical staff and nurses praised for going above and beyond in patient care
- Generally good experiences with individual practitioners noted in local community discussions
Common complaints
- Difficulties with administrative processes, such as reaching staff by phone, call center delays, and prior authorization issues
- Reports of rude or dismissive attitudes from registration and clinical support staff
- Concerns regarding follow-up care and perceived lack of thoroughness by some providers
- Billing errors and communication issues with collection agencies reported at the system level
- Instances of long wait times and poor communication regarding patient needs
In patients' words
"The only thing good about this practise is the nurse Debbie and the front desk staff who are wonderful. You can no longer speak to a human on their phone system."
— LocalityBiz review (WHS Family Medicine Center)"She went over and beyond and treated me like she actually cared. She is super respectful and allowed me to say what I wanted to say without interruption."
— LocalityBiz review (Centerville Clinics - Washington Family Doctors)"We see Dr.Villarma. Excellent dr. & care. Very thorough, helpful, searches for answers. Staff is great also."
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