Mental Health Counseling & Psychiatry in Washington, PA
Behavioral Health • Washington, PA
Ratings by platform
- New Directions Mental Health (Washington, PA): 4.0/5.0 stars (61 reviews)
- Dr. Oscar Urrea, MD (Healthgrades): 2.1/5.0 stars (32 ratings)
What patients say
Patients praise
- Some patients report finding caring, knowledgeable, and helpful individual therapists and practitioners
- Some patients appreciate the comprehensive care received once established with the right provider
- Convenience of telehealth options for some patients
Common complaints
- Difficulties with prescription refills and communication with pharmacy staff
- Lack of responsiveness, including unreturned phone calls and inability to reach staff
- Rapid staff turnover leading to inconsistent care
- Negative interpersonal experiences with providers, including perceived arrogance, lack of empathy, or dismissiveness
- Administrative errors such as lost records, canceled appointments without notice, and scheduling delays
In patients' words
"Caring professionals, Tom took his time and asked very thorough questions. ... I feel blessed to have found new directions for both medication management and counseling."
— New Directions Patient Review"I've never been treated so poorly by a doctor, let alone someone I'm entrusting with my psychiatric care. ... I left feeling worse than when I came in."
— Dr. Oscar Urrea Patient Review"Most importantly, they will not refill prescriptions on time. ... When I don’t take it, I go through bad withdrawal."
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