Medical Imaging & Diagnostic Services
Diagnostic Imaging • Warwick, RI
Ratings by platform
- Various aggregate review sites (e.g., Birdeye, Expected Healthcare): 3.2 out of 5 stars (41 reviews (composite across platforms))
What patients say
Patients praise
- Friendly, professional, and helpful staff during in-person visits
- Efficient service and short wait times once inside the facility for appointments
- Clean and organized environment
- Clear and reassuring explanations of procedures by technologists and staff
Common complaints
- Difficulty reaching the facility by phone to schedule appointments
- Frustration with long wait times for callbacks to schedule appointments
- Inconsistent communication regarding follow-up and results
- Restrictions on family members/spouses being present during certain procedures like ultrasounds
- Strict and sometimes rigid enforcement of facility policies
In patients' words
"Once you get an appointment they are great. Getting them to call you back to set up an appointment is like root canal. Always the same message "the wait time is longer than 10 minutes leave your number and we will hold your place in line.""
— Online patient review"All of the staff are helpful and friendly. With an appointment I’ve only had to wait about 10 minutes at the most to be taken in for a procedure"
— Online patient review"If you would like your spouse in the room with you during your baby’s first ultrasound and to receive a sonogram picture, this is not the place for you."
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