Rehabilitation
Physical Medicine & Rehabilitation • Warm Springs, GA
Ratings by platform
- Seniors.fyi and Birdeye: 4.1/5 and 4.5/5 at different locations/platforms (110 reviews and 35 reviews respectively)
What patients say
Patients praise
- Physical therapy and therapy teams are frequently praised as excellent, effective, or top-notch
- Some patients and families report receiving compassionate care and feeling treated with dignity
- Several locations are noted by some users for providing overall successful rehabilitation outcomes
Common complaints
- Reports of neglect, such as patients being left in soiled conditions (urine/feces) for extended periods
- Inconsistent nursing care, specifically on night shifts, including slow response times to call bells
- Poor communication, lack of administrative responsiveness, and difficulties with discharge planning
- Billing issues, including overcharging and charges for unreceived services
- Staff unprofessionalism, including reported rudeness, lack of empathy, or concerns regarding staff conduct
In patients' words
"The other night she was buzzing for help. Needed to use the restroom. No one ever came. In the morning, she was all soaked up in her own urine."
— SeniorAdvice.com review regarding Warm Springs Rehabilitation Hospital of San Antonio"The only good thing to say about this facility is the PT staff was wonderful. The nursing staff had some bad apples to say the least. The hospitality staff never cleaned my room."
— Birdeye review regarding Warm Springs Rehabilitation Hospital of Thousand Oaks"Yet the reviews are not without clearly voiced cautions. A subset describes gaps in administrative responsiveness and communication... There are repeated calls for improved nursing coverage, particularly on night shifts, and for more consistent attention to call bells, timely pain management, and medication administration."
— Seniors.fyi overall summary for Warm Springs Rehabilitation Hospital of San AntonioMore clinics in Warm Springs
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