Medical Imaging, Walnut Creek
Medical Imaging • Walnut Creek, CA
Ratings by platform
- BASS Imaging Center (via Birdeye): 4.9/5 stars (674 reviews)
- Kaiser Permanente Walnut Creek Medical Center-Radiology (via Birdeye): 2.6/5 stars (10 reviews)
- Bay Imaging Consultants Medical Group (via Yelp): 1.2/5 stars (103 reviews)
- NorCal Imaging - Walnut Creek (via Expected Health): 4.8/5 stars (3,870 reviews)
What patients say
Patients praise
- Efficient and fast service experiences
- Helpful, kind, and professional staff in certain instances
- Well-equipped facilities with modern imaging technology
- Accommodating nature regarding patient anxiety and comfort (e.g., claustrophobia accommodations)
Common complaints
- Issues with billing and payment processes
- Frustration with office staff and customer service responsiveness
- Long wait times for appointments and procedures
- Concerns regarding staff professionalism and empathy, specifically regarding patient comfort and special requests
In patients' words
"I've been coming here for MRIs for the past two years, and both visits involved problems with the office staff and billing department... Each time, I was asked to prepay about $300... and it took months to receive a refund."
— BASS Imaging Center review"I had an MRI and the experience was great. The front desk was efficient and friendly. I had no wait to fill out my forms and got right into my procedure on time as scheduled. The technician was awesome."
— NorCal Imaging review"I have to came and do x ray that my doctor order I have and hour and 35 min waiting... I still waiting after 2 hours they didn’t call me yet... don’t came unless is an emergency…"
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