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Queen's North Hawaii Primary Care Clinic

Primary CareWaimea, HI

★★★★☆4.1/5157 reviews across 2 platforms

Ratings by platform

  • aggregated review data: 4.1 out of 5 (143)
  • Vivian Health: 4.6 out of 5 (14)
  • U.S. News & World Report: 89% willing to recommend

What patients say

Patients praise

  • caring and attentive nursing staff
  • efficient and kind emergency department staff in some cases
  • individual providers (e.g. Dr. Thomas Au) praised for personalized care
  • clear communication and information during care episodes

Common complaints

  • concerns about emergency department competence
  • unhelpful or rude nursing staff communication regarding medication refills
  • long wait times or poor triage processes

In patients' words

"Dr. Au is an incredible provider and you know he truly cares about you as both a..."

Yelp review for Thomas Au, MD

"Very unhelpful nursing staff. I ran out of medication, and called to ask who to contact in order to get more... I was told that once I left the hospital I was no longer any concern of theirs..."

Patient review on Waimea-Hawaii.uscompanies.net

"The ER Doc... suggested my limb, back and abdominal pain was anxiety... All in all, it was an awful experience. This ED Department is not competent."

Patient review on Promallu.com

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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