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Patients praise

• Some patient ratings for the practice/physicians are relatively high (e.g., Dr. Stephen Coleman has ratings around 4.3–4.5 on Vitals/WebMD).
• Reports include positive elements such as clarity of instructions and provider attitude categories scoring 5/5 in at least some US News patient-experience metrics.

Common complaints

• Scheduling/access and responsiveness problems are highlighted in an identified Healthgrades review (never answers phones, long waits to get an appointment, difficulty returning calls).
• Bedside manner/staff helpfulness concerns appear in the Healthgrades review excerpt (abrupt/impatient, staff rarely returns calls).
• US News patient experience metrics show low ratings in several categories (e.g., clarity of instructions 2/5, follow-up 2/5, perceived outcomes 3/5, patient loyalty 2/5).