Kaiser Permanente Waimea Clinic
Behavioral Health • Waimea, HI
Ratings by platform
- Birdeye: 3.6 out of 5 stars (12 reviews)
- CMac.ws: 2.0 out of 5 stars (1 review (aggregated))
What patients say
Patients praise
- Convenient location
- Helpful for primary and specialty care within the Kaiser system
- Some patients report friendly staff and punctual service when using online booking
Common complaints
- Difficulty scheduling appointments
- Long wait times
- Poor follow-up on test results
- Dissatisfaction with quality of care and treatment plans
- Issues with urgent care and emergency coordination due to lack of local hospital affiliation
In patients' words
"The only issue is urgent care and emergency room care, because there is not a Kaiser hospital and the independent hospitals operate very differently."
— LocalityBiz reviewer"Location is convenient, but other than that it’s a nightmare! Hard to make appointments and wait times are long"
— Birdeye/LocalityBiz reviewer"These people are just trying to get everyone in and out and get the day over with, they don't care about their patients. It's pretty shameful."
— LocalityBiz reviewer"Kaiser in waimea is great. Make your online appointment and go in, fill out a form and wait. The Wait times are pretty much on time or just a little over. The staff is friendly and the doctors are good."
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