Baylor Scott & White Urgent Care+ Waco (Hewitt)
Urgent Care • Waco, TX
Ratings by platform
- SolvHealth: 4.7 out of 5
- Wheree: 8.4 out of 10 (Very good)
- SolvHealth (Hillcrest location): 4.8 out of 5 (64 reviews)
- Facebook: 78% recommended (12 reviews)
What patients say
Patients praise
- Friendly, compassionate, and professional staff
- Efficient, convenient online appointment and check-in process
- Clean, welcoming, and child-friendly facility environment
- Quick, accurate diagnoses and effective treatment plans
- Accommodating regarding insurance, including VA health insurance
Common complaints
- Occasional longer wait times during peak periods or due to high patient volume
- Some patients expressed dissatisfaction with having nurse practitioners instead of physicians available on-site
- Occasional administrative issues such as incorrect scheduling of prescription pick-ups
- Minor feedback regarding the need for updated office supplies or decor
In patients' words
"It was an easy process as the online early check in and appointment setting made it really convenient!! Staff was really nice and helpful and I was seen pretty quickly. Feeling better already after my visit."
— SolvHealth user review"I think you all should have a doctor on call not a nurse practitioner. When I asked her about doctors she stated this who you got. I didn't like the answer..."
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