Baylor Scott & White Hillcrest Cardiology Clinic
Cardiology • Waco, TX
Ratings by platform
- Birdeye (Baylor Scott & White Medical Center – Hillcrest): 3.5 out of 5 stars (792 reviews)
- Healthgrades (Dr. Nilesh Goswami): 4.9 out of 5 stars (146 ratings)
- Healthgrades (Dr. Ruchir Shah): 4.9 out of 5 stars (77 ratings)
- U.S. News & World Report (Patient Experience): 4 out of 5 stars
What patients say
Patients praise
- Individual cardiologists are frequently rated highly for professionalism, knowledge, and thoroughness
- Patients appreciate doctors who take time to listen, explain conditions clearly, and involve them in care decisions
- The hospital and clinical staff receive generally favorable scores regarding overall satisfaction, nurse communication, and facility cleanliness
Common complaints
- Concerns regarding administrative and support staff responsiveness, specifically regarding nurse callbacks and prescription management
- Issues with communication and follow-up from surgery and specialty clinics
- Dissatisfaction with customer service and patient relations responsiveness
In patients' words
"He is professional, knowledgeable, and thorough. He has the best interest of his patients at heart."
— Healthgrades (Dr. Nilesh Goswami review)"Dr. Shah was professional, patient, and well informed about my medical history. His bed-side manner is impressive and his willingness to listen to my perspectives was encouraging."
— Healthgrades (Dr. Ruchir Shah review)"Absolutely the worst customer service/doctor/nurse/patient relations possible... Have been waiting 3 days for nurse callback so far... The specialty clinic has screwed up prescription renewals beyond imagination."
— Birdeye (Baylor Scott & White Medical Center – Hillcrest review)More clinics in Waco
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