Behavioral Health - Waco Family Medicine
Behavioral Health & Counseling • Waco, TX
Ratings by platform
- Birdeye (Central): 3.1/5 (185 reviews)
- Birdeye (Hillsboro): 4.5/5 (165 reviews)
- Birdeye (Temple Downtown): 3.8/5 (20 reviews)
What patients say
Patients praise
- Some patients report high-quality, attentive, and knowledgeable care from specific providers
- Convenience of integrated services at certain locations
- Positive experiences with laboratory staff and specific nursing teams
Common complaints
- Long wait times and difficulties reaching the office via phone
- Perceived dismissiveness or lack of attentiveness from some medical staff and providers
- Challenges with administrative processes like referrals and appointment scheduling
- Instances of reported unprofessionalism or rudeness from front desk staff
In patients' words
"The slowest doctor office I've ever dealt with, not only when I call I can never get ahold of anyone... but when we do have a appointment waiting in the room for a hour + just to be seen."
— Birdeye (Central) Review"The phlebotomist in the lab here is an angel!!! She is super kind and understanding... Dr. Marshall is a great caring doctor who's extremely thorough as well."
— Birdeye (Hillsboro) Review"Mercedes Charles is a horrible, horrible doctor. She refuses to listen to her patient’s needs... and is just plain useless as a PCD."
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