Sentara Family Medicine Physicians - First Colonial
Primary Care • Virginia Beach, VA
Ratings by platform
- LocateHub: 2.7 out of 5 stars (49 reviews)
What patients say
Patients praise
- Some patients report excellent, long-term care from specific physicians
- Appreciation for the professional and clean environment of the office
- Convenient location
Common complaints
- Dissatisfaction with front-office and administrative staff, including complaints about rudeness and short demeanor
- Issues with medical billing accuracy
- Difficulty with appointment scheduling and being dropped as patients due to long gaps between visits
- Reports of communication breakdowns and long wait times
- Occasional reports of poor clinical experiences or perceived lack of care quality
In patients' words
"I've been seeing Dr. Chai for 9 years. She provides top-notch care and has an excellent staff. They are the best of the best in my opinion!"
— MapQuest user review"The front office staff uses repetitive circular logic and false chart summaries to gloss over and divert your needs."
— Birdeye user review"Sentara has some of the worst customer service I've ever known. For one thing, they repeatedly hang up on you when you call them."
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