Virginia Beach VA Clinic | VA Hampton Health Care | Veterans Affairs

Patients praise

• Maintains a 4-out-of-5 star rating from the Centers for Medicare and Medicaid Services (CMS) as of late 2025
• System-wide initiatives implemented to improve patient care, such as daily staff huddles and standardized shift handoffs
• Some veterans report positive experiences with the facility's care and services

Common complaints

• Past inspector general reports indicated patient satisfaction scores for inpatient and outpatient care were lower than the national average in 2021
• Concerns regarding specific communication and patient experience metrics noted in some oversight documents