Deaconess Heart Group

Patients praise

• Highly professional and caring medical and nursing staff
• Effective medical care resulting in positive health outcomes, including life-saving treatment
• Detailed explanations of medical conditions and treatment plans
• Compassionate and family-oriented patient care experiences

Common complaints

• Difficulty scheduling appointments or last-minute changes to appointments
• Long wait times for scheduled appointments
• Frustrating communication, including difficulty reaching specific staff and automated phone systems
• Perceived rudeness or lack of respect for patient time
• Concerns regarding billing processes and receipt of payments