Orthopedic Services | Madison, WI - SSM Health

Patients praise

• Patients report strong trust and satisfaction with SSM Orthopedics clinicians, including praise for bedside manner and clear explanations (as summarized by ratings site).
• Individual orthopedic physicians on Vitals show relatively high ratings (e.g., 4.7 shown in the snippet for at least one orthopedic surgeon).
• Some US News listings in the Verona area show positive patient experience scores (4/5) and substantial review counts (38).

Common complaints

• External complaint aggregation indicates an overall poor reputation for SSM Health with many unresolved complaints, including billing/customer-service complaints (not specific to Verona orthopedics).
• Local reporting describes confusion and upset when orthopedic surgeries/appointments were canceled due to orthopedic surgeons leaving SSM Health.
• Patient experience/administrative issues are a recurring theme in complaints content (e.g., out-of-network billing surprises).