Lab Services at SSM Health Outpatient Center | Madison, WI
Laboratory Services • Verona, WI
Ratings by platform
- ComplaintsBoard: 1.1/5 (overall reputation rating) (5 reviews, 11 complaints)
- Momentary (based on CMS HCAHPS): 3/5 stars (987 patient surveys)
What patients say
Patients praise
- compassionate and professional clinical staff
- efficient and quick service in some departments
- good nurse communication scores for the affiliated hospital
- clear preoperative preparation pathways
Common complaints
- billing and insurance transparency issues
- unexpected charges for routine visits
- poor communication with administrative/billing departments
- occasional reports of clinical errors (e.g., missed blood draws)
In patients' words
"Quick service makes this a nice stop."
— LocalityBiz user review"Forgot to draw blood all the tests that was needed, causing me to have to go back and get drawn again for a lab that was time sensitive."
— LocalityBiz user review"Understanding of complex medical billing and insurance coverage continues to be a concern for patients across the country."
— SSM Health statement via Wisconsin State JournalMore clinics in Verona
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