Family Medicine | Vancouver Clinic
Primary Care • Vancouver, WA
Ratings by platform
- Vancouver Clinic Website (Individual Provider: Dr. Ester See-Sebastian): 4.7/5 (280 ratings)
- Vancouver Clinic Website (Individual Provider: Rebecca Horrell, FNP): 4.9/5 (373 ratings)
- Birdeye (Vancouver Plaza): 3.7/5 (21 reviews)
- Healthgrades: 1.0/5 (2 reviews)
- Better Business Bureau: N/A (15 complaints)
- Yelp (Battle Ground location): 2.2/5 (47 reviews)
What patients say
Patients praise
- Many individual clinicians and nurse practitioners are highly praised for being professional, caring, and attentive listeners
- Patients report feeling supported and involved in their own care plans by specific providers
Common complaints
- Billing and financial issues, including surprise charges, lack of transparency, and delays in billing
- Reports of uncaring or impersonal service from administrative and nursing staff
- Accessibility concerns, specifically lack of power-assisted doors for patients with disabilities
- Frustration with scheduling, referral processes, and urgent care wait times
In patients' words
"Rebecca is the best provider I've ever had. She's so great I call her Wonder Woman!"
— Vancouver Clinic Website patient review"I feel scammed, misled, and taken advantage of at a vulnerable time — while sick, uninsured, and just trying to get a basic test. Shame on this clinic for zero price transparency and deceptive billing practices."
— Healthgrades patient review"I have had the misfortune of using The Vancouver Clinic (TVC) and have consistently experienced billing issues with them. While their providers are good, the billing services are horrendous, to say the least."
— Better Business Bureau patient reviewMore clinics in Vancouver
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