Arkansas Family Clinic | Van Buren Osteopathic Physicians
Primary Care • Van Buren, AR
Ratings by platform
- Google My Business: 3.8/5 (based on 64 reviews) (64 reviews)
What patients say
Patients praise
- High level of satisfaction with the clinical care provided by the physicians (specifically Dr. Dillard and Dr. Tompkins)
- Patients frequently describe the doctors as knowledgeable, thorough, compassionate, and attentive when they are finally seen
- Some positive feedback for individual nursing and clinical staff members
- Clinic environment described as clean and accessible by some patients
Common complaints
- Reports of rude, unprofessional, or uncompassionate behavior by front desk and office staff
- Complaints regarding long wait times and being kept waiting for appointments
- Frustration with administrative issues, such as appointment scheduling, record handling, and communication with nursing staff
- Some patients feel the doctor or staff do not spend enough time addressing individual patient concerns during visits
In patients' words
"A few of the nurses are nice but the ladies in the office up front are very rude... I would have stayed bc I really like Dillard and Heather but they need some new staff in the office who are a bit more compassionate."
— Patient Review (Pointer Trail Family Clinic)"Dr. Dillard is a good doctor but what not makes it not so pleasent to see her is her staff. They are rude and can care less about the patient."
— Patient Review (Vitals)"Not only accurately diagnosed my problem but prayed with me and really took the time to listen to my problems. I felt honored and not pushed through like cattle."
— Patient Review (Dr. George Tompkins)More clinics in Van Buren
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