Arkansas Family Clinic | Van Buren Osteopathic Physicians

Patients praise

• High patient satisfaction with the medical care provided by specific doctors and nurse practitioners (e.g., Dr. Dillard, Heather Mutters, Dr. Baker)
• Clinical staff, such as nurses, described as thorough, kind, and attentive
• Efficient, clean, and well-organized clinical environment reported by some patients
• Appreciation for the range of in-office services (e.g., labs, x-rays)

Common complaints

• Reports of rude, unprofessional, or uncompassionate front desk and office staff
• Patient frustration with long wait times before being seen by providers
• Dissatisfaction with communication, including issues leaving messages and staff responsiveness
• Occasional complaints about billing/payment policies and access to appointments