Vail Health | Elevating Health
Primary Care • Vail, CO
Ratings by platform
- Yelp (Vail Health): 2.3 (70 reviews)
- Birdeye (Vail Valley Medical Center): 3.0 stars (4 reviews)
- Apple Maps: 2.3 (70 (Yelp-linked count shown))
- Healthgrades (Vail Health Hospital): 83% patients would recommend (not provided)
- Leapfrog Group (Vail Health): 110.77/120 score (overall) and top-box CAHPS experience domains shown (not provided)
What patients say
Patients praise
- Patient experience recognition (Press Ganey awards) suggests strong experience in ED and inpatient units
- citations:
- Leapfrog CAHPS top-box results for facilities/staff, procedure communication, overall rating, and willingness to recommend are high (93%+ for several domains)
Common complaints
- Complaint themes include billing problems and billing-related frustration
- citations:
- Some Yelp reviews describe being overbilled/billed again or experiencing issues at urgent care
- Leapfrog hand hygiene monitoring not meeting requirements in a hand hygiene domain (performance gaps)
In patients' words
""Avoid this hospital at all costs. The billing team is a total disaster...""
— Apple Maps (includes Yelp-linked reviews)""Scam artists - told me how much to pay and then billed me again. Never returning!!!!!!""
— Yelp""Good care but patient pay is higher than others... Also, do not negotiate billing.""
— Apple Maps""Vail Health has been nationally recognized... Guardian of Excellence Award®... Emergency Department and... Inpatient Departments... were 2024... winners.""
— Vail Health press release (Press Ganey Human Experience Guardian of Excellence Awards)More clinics in Vail
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