Union Post Acute
Skilled Nursing • Union, SC
Ratings by platform
- UnionPostAcute.com (facility review page): 4.0 (shown on page) (81 reviews)
- NursingHomeDatabase.com (Union, SC): 5 Stars (overall CMS rating shown as 5 Stars) (N/A (site excerpt focuses on CMS rating; complaint counts provided))
- Seniorly: 2.5 out of 5 (average rating) (8 reviews)
- EveryPlace (review synthesis): Not stated as a numeric star rating in excerpt; described as highly polarized reviews (Not stated in excerpt)
What patients say
Patients praise
- Physical/occupational therapy considered effective and cited as a reason for patient recovery outcomes
- Attentive/informative medical staff and friendly/helpful CNAs reported by some reviewers
- Some reviewers praise communication and specific employees
Common complaints
- Concerns about neglect/basic nursing care (soiled linens, lack of bathing, hygiene issues)
- Slow or non-existent response to call buttons / delayed assistance
- Staffing shortfalls and inadequate resources reported
- Poor communication/difficulty reaching staff by phone
- In some cases, families say they were told issues required finding another facility
In patients' words
"“I would not recommend this establishment to anyone. The treatment my husband received his first few days there was very unacceptable.”"
— Union Post Acute reviews page (unionpostacute.com)"“Apparently they are short staffed… [she] laid in her on feces for several hours… She had pushed the button several times… No bottom sheets were placed… for several days… No bath for 5 days.”"
— Union Post Acute reviews page and EveryPlace review synthesis (unionpostacute.com / everyplace.care)"“Within 6 days the rehabilitation program had him using his hands and feet… The medical staff is attentive and informative. The cna’s are friendly and helpful.”"
— Union Post Acute reviews page (unionpostacute.com)"“Union Post Acute receives highly polarized reviews… many patients praising the physical and occupational therapy teams… [but] critical failures in basic care, including long wait times for assistance, hygiene neglect, and poor communication.”"
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