Central Alabama VA Medical Center-Tuskegee | Veterans Affairs

Patients praise

• Some patients report respectful and helpful individual experiences with specific providers
• Facility initiatives to improve customer experience (e.g., Commit to Sit)
• Ongoing efforts to increase staffing and improve primary/specialty care satisfaction

Common complaints

• Difficulty reaching staff via phone/underfunded call centers
• Long wait times for appointments and pharmacy services
• Inconsistent quality of care due to staffing challenges
• Perceived unprofessionalism or lack of empathy from some staff members
• Lower-than-average patient satisfaction scores for inpatient care compared to national VA benchmarks