Central Alabama VA Medical Center-Tuskegee | Veterans Affairs
Gynecology • Tuskegee, AL
Ratings by platform
- VA SAIL (Strategic Analytics for Improvement and Learning): 2.5/5 (VA SAIL Quality Rating) (Not specified (composite metric))
- Rehab.com: 3.4/5 (43 reviews)
- Centers for Medicare & Medicaid Services (CMS): 4-star rating (Annual Report)
What patients say
Patients praise
- Recognition for quality improvements and rising ratings in recent years
- Appreciation for specific medical professionals and clinical staff interactions
- Cleanliness of the facilities reported by some patients
- Successful experiences with timely appointment scheduling in some instances
Common complaints
- Difficulties with phone communication and reaching departments
- Long wait times for appointments and pharmacy services
- Perceived lack of empathy and professionalism from some staff members
- Concerns regarding administrative and billing/eligibility processes
- Difficulty navigating the facility
In patients' words
"The folks at the Center... could not have been nicer. They treated me with respect and dignity and thanked me many times over for my service to our country."
— Rehab.com user review"However, because the call center is underfunded and non-existent you will not be able to communicate with the great healthcare workers here... If you call the central phone line, be prepared to not be successfully connected to any department."
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