University Medical Center
Pharmacy • Tuscaloosa, AL
Ratings by platform
- LocalityBiz: Low rating (specifically mentioned as 2 stars on some platforms) (Not specified but multiple negative reviews noted)
- HealthLocator: Hospital rating 4.5/5 (based on HCAHPS data)
What patients say
Patients praise
- Positive interactions with some physicians and nurses in pediatrics
- Patient-Centered Medical Home (PCMH) recognition for focusing on patient relationships and coordinated care
Common complaints
- Difficulty reaching staff via phone
- Lack of follow-up on prescription refills
- Poor communication between patients and office staff
- Wait times for appointments and call-backs
In patients' words
"I have called over 5 times in the last month to get very important prescriptions refilled and have never gotten a call back... It is the absolute worst experience I’ve ever had with a doctors office and it’s completely unacceptable."
— LocalityBiz User Review"The doctors and in nurses are great in pediatrics. But why can't when you call a receptionist answer the call instead of the operators. I always have to wait for a call back just to speak to someone."
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