Provincetown Health Center
Primary Care • Truro, MA
Ratings by platform
- Birdeye/Google aggregate: 4.2/5 stars (198 reviews)
- Yelp: 3.5/5 stars (33 reviews)
What patients say
Patients praise
- High-quality, attentive care from specific providers when seen in person
- Clean, comfortable, and well-maintained facilities
- Professional and helpful front desk staff in many individual interactions
- Efficient service for some walk-in or acute needs, particularly for visitors
Common complaints
- Extended wait times for initial appointments and establishing care (up to 9 months)
- Difficulty accessing timely specialist referrals and lack of transparency in the referral process
- Challenges with phone accessibility and unresponsive communication systems
- Concerns regarding urgent care coverage, billing, and transparency with insurance network status
In patients' words
"Interviews with Jefferson and five other patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent"Dr. Fader contacted my EP team in Boston and we all developed a plan to follow. Dr. Fader phoned my a week later to check in on me. He has frequently called me on a weekend to discuss test results and my overall health. He is an amazing doctor."
— Patient review via Birdeye"After driving from Truro for urgent care, I decided to turn around, end my vacation, and go to Boston-area urgent care I could trust. This is not the experience I would recommend to anyone."
— Patient review via LocalityBizMore clinics in Truro
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