Provincetown Health Center - Outer Cape Health Services
Pharmacy Clinic • Truro, MA
Ratings by platform
- Birdeye/Google: 4.2 out of 5 stars (aggregate) (198 reviews across multiple platforms)
- Yelp: 3.5 stars (33 reviews)
What patients say
Patients praise
- High-quality clinical care when in-person interactions occur
- Professional and helpful conduct by front desk and medical staff during direct patient encounters
- Convenient walk-in services for non-complex needs, particularly for visitors
- Clean and accessible facility environment
Common complaints
- Difficulties with phone communication, including long hold times and automated answering services
- Administrative issues with scheduling, including last-minute cancellations and difficulty securing initial appointments
- Concerns regarding the management of specialist referrals and communication of referral status to patients
- Confusion and frustration regarding urgent vs. walk-in care services and associated billing practices
- Reports of high staff/physician turnover impacting continuity of care
In patients' words
"Interviews with... patients at OCHS revealed a few common themes: appointments that are canceled at the last minute, referrals to specialists that languish, and extreme difficulty getting answers over the phone."
— The Provincetown Independent (2024)"Second star because front desk staff themselves were very professional given the situation, because I know US health insurance system is broken for everyone, and because other reviews give the actual service high marks."
— LocalityBiz review"The staff and the doctor were most helpful. Dr. Fader contacted my EP team in Boston and we all developed a plan to follow. Dr. Fader phoned my a week later to check in on me. He has frequently called me on a weekend to discuss test results and my overall health."
— Birdeye review (Larry B.)More clinics in Truro
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