Diagnostic Imaging | Troy Regional
Diagnostic Imaging • Troy, AL
Ratings by platform
- Birdeye: 4.6 out of 5 stars (based on 1,561 reviews) (1,561 reviews)
- Leapfrog Group (OAS CAHPS Survey): 82% overall rating (outpatient surgery) (N/A)
What patients say
Patients praise
- Excellent care reported by some patients in the emergency room and specialized procedures like colonoscopies
- Professional and compassionate staff mentioned in specific experiences
- High percentage of patient recommendation (91%) reported by external sources
- High satisfaction scores in outpatient surgery patient experience surveys
Common complaints
- Long wait times in the emergency room
- Concerns about billing and cost of services
- Perceived lack of communication regarding procedures or pre-appointment information
- Facility in need of updates or modernization
- Negative experiences with specific medical care or diagnoses
In patients' words
"I had a colonoscopy at Troy Regional Medical Center and my experience was excellent from start to finish. The doctor, nurse, and anesthesiologist were all kind, professional, and made me feel and well cared for throughout the entire process."
— LocalityBiz"The misdiagnosed me for a head injury and ran multiple unnecessary test me over $4,000 just for an X-ray..."
— Trustburn"My only disappointment was the lack of information given prior to the appointment. Example: giving blood, drinking a substance to enhancing the test but the worst was having to wait an hour before the process could begin."
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