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Pediatric Care - Henry J. Austin Health Center

PediatricsTrenton, NJ

★★★☆☆2.8/535 reviews across 3 platforms

Ratings by platform

  • Birdeye (Bellevue location): 4.4/5 stars (8 reviews)
  • Birdeye (Chambers location): 2.9/5 stars (8 reviews)
  • Trustburn: 2.1/5 stars (19 reviews)

What patients say

Patients praise

  • Some patients report long-term satisfaction and continuity of care
  • Presence of competent doctors and nurses reported despite front-end issues
  • Acceptance of various insurance plans

Common complaints

  • Difficulty scheduling appointments and long wait times
  • Rudeness and unprofessional behavior from administrative staff and receptionists
  • Issues with communication and call center responsiveness
  • Frequent turnover or changes in pediatric providers
  • Dissatisfaction with the process of rescheduling or converting appointments to virtual visits without consent

In patients' words

"Terrible service always changing pediatric Dr and the nurses everytime they are worst and worst deff. NOT COMING BACK WITH MY KIDS."

Trustburn

"One the total disregard of her patience and their time is shocking. How disrespectful to call a patient 15 minutes before their appointment to make a change without giving them an option..."

LocalityBiz

"I have visited two locations of this hospital and their customers severe very poor, especially their front-end employees. They have good doctors and nurses but the front end employees don't know how to work with patients."

LocalityBiz

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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