Henry J. Austin Health Center: The Center for Wellness
Family Medicine • Trenton, NJ
Ratings by platform
- Birdeye (Bellevue location): 4.4/5 (8)
- Birdeye (Chambers location): 2.9/5 (8)
- Trustburn: 2.1/5 (19)
What patients say
Patients praise
- Convenience of on-site pharmacy services
- Some patients report positive experiences with caring and professional medical staff
- Accessibility of services for those using insurance or seeking community-based care
Common complaints
- Poor staff communication and customer service responsiveness
- Frequent appointment scheduling errors and last-minute cancellations/rescheduling by the provider
- Concerns regarding administrative disorganization and redundant paperwork/registration requirements
- Long wait times and difficulty in reaching the facility via phone
In patients' words
"One the total disregard of her patience and their time is shocking. How disrespectful to call a patient 15 minutes before their appointment to make a change..."
— LocalityBiz Review"My son has received nothing but professional, caring service from his medical doctor at HJAHC. There on-site pharmacy is very convenient."
— Trustburn Review"Been going there many years, don't have many issues. Great. They have kept me sane. And, they take my insurance."
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