Banner Health Clinic in Torrington | Campbell Dr & Albany
Primary Care • Torrington, WY
Ratings by platform
- PainClinics.com: 4.3 out of 5 stars (77 patients)
- Banner Health Provider Profile (Kristin Wilkes, FNP): 4.9 out of 5.0 (65 ratings)
- Banner Health Provider Profile (Dr. Bonnie Randolph, MD): 4.9 out of 5.0 (565 ratings)
What patients say
Patients praise
- High praise for individual providers, particularly their listening skills and compassion
- Friendly and professional clinical staff reported by many patients
- Effective and efficient care for specific medical procedures
- High patient ratings for specific doctors (e.g., 4.9/5.0)
Common complaints
- Dissatisfaction with administrative processes and wait times
- Reports of rude or dismissive staff attitudes
- Concerns regarding billing practices and charges
- Perceived lack of professional conduct or privacy concerns (HIPAA complaints)
In patients' words
"She is fantastic! She listens and cares. She asks questions instead of staring at her computer. She very personable and treats you like a person not a numbered chart."
— Banner Health Provider Profile (Kristin Wilkes, FNP)"Most of the staff don't understand HIPPA or care to! They talk about patients, making fun of them!"
— A Better Place Review"However, I was then charged administration fee... I will never get another flu shot at Banner."
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