Litchfield Hills Orthopedic Associates
Orthopedics • Torrington, CT
Ratings by platform
- Yelp: 3.1 out of 5 stars (19 reviews)
- MapQuest: Not explicitly quantified, but generally mixed sentiment (11 reviews)
What patients say
Patients praise
- Highly skilled and knowledgeable surgeons/doctors
- Effective treatment for orthopedic injuries and successful surgeries
- Compassionate care provided by clinical staff and specific physicians
- Patients feeling well-cared for by the medical team
Common complaints
- Unprofessional and rude front desk staff/receptionists
- Long wait times for appointments and while in the office
- Incompetent and difficult billing department experiences
- Perceived lack of compassion or helpfulness from certain physicians during specific encounters
In patients' words
"Dr. Betz was amazing. He explained everything to me... However the receptionist need to be more professional, Made me feel like I was bothering them."
— LocalityBiz review"My problem is with the absolutely INCOMPETENT billing department... they continue to claim it's not what i said last time... I will never go here again."
— Yelp review"Just had a hip replacement with Dr. Pompo wonderful . He is kind and caring and cares about his patients. I'm one happy patient thank you!"
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