Family Medicine in Topeka, Kansas | KU Health System
Internal Medicine • Topeka, KS
Ratings by platform
- CMS HCAHPS (Momentary Labs analysis): 3/5 (Overall hospital rating) (353 surveys (hospital-wide))
- WebMD (Dr. Thomas Hamilton): 4.5/5 (20 ratings)
- Official Provider Site (Dr. Patricia Klassen): 4.9/5 (379 ratings)
What patients say
Patients praise
- Compassionate, attentive, and thorough provider care
- Strong, long-term doctor-patient relationships
- Effective explanations and clear medical advice
- Clean facility environment
- Professional and friendly front-desk staff
Common complaints
- Billing and insurance issues (e.g., lab billing errors, collections)
- Longer hold times for scheduling appointments
- Communication concerns regarding nurses and doctors compared to national averages
- Occasional negative experiences with staff responsiveness and wait times during visits
In patients' words
"Dr Hamilton always takes his time and listens to your concerns. He has very good bedside manner and has been my doctor for over 30 years... Would not go to anybody else or trust anyone like we trust him."
— WebMD patient review for Dr. Thomas Hamilton"University of Kansas St Francis, Lab Billing is a joke, they do not bill my insurance carrier as a preferred lab, therefore it is not being paid... they keep sending me a bill... and now again I'm getting same issue... nobody returns your calls like they tell you."
— Better Business Bureau complaint for KU Health System St. Francis CampusMore clinics in Topeka
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