Family Medicine in Topeka, Kansas | KU Health System
Family Medicine • Topeka, KS
Ratings by platform
- KU Health System (kutopeka.com) provider review for Patricia Klassen, MD: 4.9 / 5 average rating (379 reviews shown on profile) (379)
- Momentary Labs (based on CMS HCAHPS survey) for University of Kansas Health System – St. Francis Campus: Overall 3 / 5 star patient satisfaction rating (353 patient surveys (reported))
- BestProsInTown for KU Health System St. Francis Campus – Family Medicine: 28 reviews listed (site shows multiple patient reviews; star value not fully visible in snippet) (28)
What patients say
Patients praise
- Many patient reviews/patient survey feedback highlight clinician attentiveness, kindness, professionalism, and thorough explanations (e.g., provider-specific reviews).
- Some patient experience metrics cite strengths such as cleanliness (HCAHPS-based summary).
Common complaints
- Some reviews describe long waits/scheduling friction and staff/process issues that harmed the experience (e.g., Yelp; and localitybiz excerpts include front desk/scheduling problems).
- BBB reviews include billing/insurance and collection-related complaints and lack of responsiveness described by a reviewer.
- HCAHPS-based summary indicates lower-than-national-average nurse communication, doctor communication, and help-when-needed metrics (potential areas of concern).
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