The University of Kansas Cancer Center in Topeka, KS
Cancer Care • Topeka, KS
Ratings by platform
- CMS HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems): 3 out of 5 stars (353 patient surveys)
- Healthgrades: 5 out of 5 stars (for specific oncologists) (2 reviews (Dr. Butler-Xu))
- WebMD Care: 5 out of 5 stars (for specific oncologists) (4 reviews (Dr. Petrik))
What patients say
Patients praise
- Highly skilled and knowledgeable medical staff (doctors and nurses)
- Helpful and professional interactions reported by some patients
- Access to modern, cutting-edge cancer treatment technology and AI tools
- Swift, coordinated care experiences for some oncology patients
Common complaints
- Billing and insurance processing issues (particularly lab billing)
- Long wait times for appointments and care
- Complaints regarding staff communication and perceived rudeness
- Difficulty accessing patient medical records across different systems
In patients' words
"He spent 45 minutes to an hour with us, answering every question... The receptionist knows me by name. I just walk off the elevator and she’s already got me checked in."
— Patient testimonial published by KU Health System"University of Kansas St Francis, Lab Billing is a joke... they keep sending me a bill for the last three years... I would NOT recommend them to anybody at this time."
— BBB Business Profile complaint"The nurse stormed out of the room like a little kid and grabbed security... I didn’t even receive help and I am a pregnant woman."
— Patient experience on Clinic4AllMore clinics in Topeka
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