Top-Rated Weight Loss Program In The Colony, TX - Shapely
Medical Weight Loss • The Colony, TX
Ratings by platform
- Trustpilot: 4.4 out of 5 stars (103 reviews (on Trustpilot))
What patients say
Patients praise
- Effective weight loss results for many patients
- Supportive staff and expert providers/dietitians mentioned by many reviewers
- Convenience of the telehealth model
- Helpful and clear communication reported by a significant number of users
- App-based tracking and concierge support services
Common complaints
- Issues with the sign-up and onboarding process
- Complaints regarding customer service, including staff manners and communication regarding appointments
- Disputes over billing, specifically cancellation fees
- Frustration with insurance coverage and transparency of fees
- Some users did not achieve their desired weight loss goals
- Potential side effects from GLP-1 medications
In patients' words
"Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and supportive approach."
— Trustpilot review summary"I am not going to continue with my application. From my initial interactions and a little more research, I do not trust their advertising of fees and also received a reminder by text of a $50 fee for not calling 24 hrs in advance... Fully transparency from day one is what I expected."
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