North Star Diagnostic Imaging
Diagnostic Imaging • The Colony, TX
Ratings by platform
- Send Doc: 4.3/5 (206)
- Yelp: 3.3/5 (239)
- Birdeye: 5/5 (5)
- Better Business Bureau: 1/5 (1)
What patients say
Patients praise
- Polite and kind staff
- Clean and well-maintained facilities
- Knowledgeable technical staff with good bedside manner
- Efficient service and flexibility in scheduling
Common complaints
- Concerns regarding billing transparency and payment plan disputes
- Complaints about customer service
- Lack of response to formal complaints filed with the Better Business Bureau
In patients' words
"Worst customer service ..No transparency in billing ..charged full amount inspite of agreed payment plan with no approval and did not provide any receipt of payment"
— Better Business Bureau customer review (April 2026)"Staff was polite and kind. Facility was clean. The X-Ray staff was knowledgeable and made me feel comfortable."
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