Infectious Diseases - Patient Care at UTMB Health
Infectious Disease • Texas City, TX
Ratings by platform
- UTMB Health Official Physician Profile Pages: Typically ranging from 4.4 to 5.0 stars for individual Infectious Disease providers (Varies by provider (often dozens of reviews per clinician))
- Birdeye (League City Campus): 4.3 out of 5 stars (1,211 reviews)
- Trustburn: 3.2 out of 5 stars (102 reviews)
What patients say
Patients praise
- High satisfaction ratings for individual infectious disease specialists
- Physicians are described as thorough and professional
- Effective treatment and care provided by specialized clinicians
- Clinicians are praised for explaining treatments and showing concern for patients
Common complaints
- Issues with appointment scheduling and long hold times
- Communication failures between staff and patients or within healthcare teams
- Concerns regarding wait times at clinics and hospitals
- Reports of perceived incompetence or poor customer service experiences
- Frustration over lack of follow-up on test results or prescriptions
In patients' words
"Incompetent. I wish I had read these reviews before booking an appointment... The meeting with the MD took less than 10 minutes. He didn't even ask to transfer my records. He never contacted me when my test results came in."
— Birdeye review of UTMB Health League City Campus"Good doctors, but they're usually running behind. Probably because they are thorough and take their time with their..."
— Yelp review of UTMB Galveston"This place is horrible!! Every time I try to call for an appointment or cancel one I am on hold for at least 5-10 minutes. When they finally answer they try everything they can prevent you from making an appointment."
— Trustburn review of UTMBMore clinics in Texas City
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