Texas | Clinical Pathology Laboratories
Clinical Laboratory/Pathology • Texas City, TX
Ratings by platform
- Yelp: 2.7/5 stars (aggregated brand rating) (190 reviews)
- Better Business Bureau (BBB): 2.25/5 stars ((not explicitly stated))
- Birdeye (San Antonio location): 3.9/5 stars (34 reviews)
- Birdeye (Austin location): 4.1/5 stars (42 reviews)
What patients say
Patients praise
- efficient and quick blood draws (sometimes referred to as one-poke wonders)
- friendly and professional phlebotomists in certain instances
- painless and comfortable experiences with specific technicians
- convenient access with many locations across Texas
Common complaints
- rude or unprofessional customer service and staff
- billing issues, including incorrect bills and overbilling problems
- long wait times at some locations
- understaffing leading to patient dissatisfaction
- difficulties with communication or responsiveness when resolving billing disputes
In patients' words
"As a patient I felt like I wasn't important or didn't have any human rights of being treated with kindness. It took three attempts to get my blood, no apologies... They need to provide more training on human arms anatomy... They also require more training on professional conduct."
— Better Business Bureau Review"This was one of the best experiences we have ever had at a lab. Our technician... went beyond any expectations we could have imagined to make our experience comfortable."
— LocalityBiz Review (Port Arthur)"Probably the WORST customer service I've ever experienced in my life. Do not treat me like a four year old on the phone... I'm trying to get you paid but you all aren't helping yourselves because you aren't willing to pick up the phone and fix the error code with my insurance."
— Birdeye Review (San Antonio)More clinics in Texas City
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