Morton Hospital Behavioral Health and Psychiatry Services
Mental Health and Psychiatry • Taunton, MA
Ratings by platform
- Medicare/CMS HCAHPS / U.S. News: 2 out of 5 stars (overall hospital patient experience) (598 patients (CMS HCAHPS data))
- Rehab.com: 4.2 out of 5 stars (13 reviews)
- Yelp: 2.1 out of 5 stars (83 reviews)
What patients say
Patients praise
- Specific praise for outpatient psychiatry services from some patients
- Helpful and supportive staff noted in some behavioral health and addiction recovery programs
- Effective clinical outcomes reported by some recovery program alumni
- Compliance with various healthcare quality standards and equitable care measures
Common complaints
- Poor overall patient satisfaction ratings (typically 2 stars)
- Concerns regarding communication with medical staff and psychiatrists
- Reports of long wait times or inadequate assistance during crisis situations
- Complaints about staff responsiveness and administrative/record-keeping issues
In patients' words
"The outpatient Psychiatry Department gets a glowing report from me... [but] my provider was reassigned and when I got a new psychiatrist, she was totally consumed by what she saw as incomplete and incompetent records... Her treatment of a supposed psychiatric patient was appalling."
— Rehab.com user review"I know I would not have known the legal way, appropriate way of getting my child back... I owe Norcap and it’s counselors at least that push to give me the hope and strength I needed!!!"
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