Surgical Services at Morton Hospital - Brown University Health
General Surgery • Taunton, MA
Ratings by platform
- CMS HCAHPS / Medicare data: 2 out of 5 stars (overall patient satisfaction) (598 to 765 surveys (depending on dataset))
- MedicalRecords.com: 2.3/5 (115 reviews)
- Leapfrog Group (Outpatient Surgery): 83% facility rating (OAS CAHPS)
What patients say
Patients praise
- Positive experiences with specific physicians and surgical outcomes
- Compliments regarding staff kindness and professionalism in some areas
- High ratings for outpatient surgical facilities and communication regarding procedures
- Cleanliness of the facility is often cited as a strength
Common complaints
- Long wait times, particularly in the emergency department
- Concerns regarding communication with medical staff
- Issues with noise levels affecting restfulness
- BBB reports unaddressed patient complaints
In patients' words
"I had surgery at Morton Hospital. Dr. Patricia Andrade did a great job! Although it was a fairly large area to operate, it’s a barely noticeable scar. The OR staff was really great too!"
— MedicalRecords.com"Sitting for 5 hours in the waiting room for possible appendicitis is a little ridiculous."
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