General Surgery - Tampa General Hospital
General Surgery • Tampa, FL
Ratings by platform
- Tampa General Hospital (General Surgery Division): 4.7 out of 5 stars (137 ratings)
- ComplaintsBoard: 1.7 out of 5 stars (1 review and 36 complaints recorded)
- Better Business Bureau (BBB): 1.2 out of 5 stars ((Number of reviews not specified))
- U.S. News & World Report: 3 out of 5 stars (Patient Experience Score) ((Recommendation rate: 88%))
What patients say
Patients praise
- General surgery division maintains a positive aggregate rating of 4.7 out of 5 stars
- Hospital leadership is actively engaged in initiatives to elevate patient experience and access
- Transparent reporting of quality metrics and patient safety indicators available online
Common complaints
- Perceived lack of responsiveness from staff and patient advocacy
- Concerns regarding pain management and treatment delays
- Reports of difficulty in resolving complaints or communicating with providers
- Instances of dissatisfaction with coordination of care and discharge processes
In patients' words
"What kind of hospital starves a nursing mother who is only 2 weeks post partum for over 48 hours, constantly move her back on the schedule to get her surgery done, and deny her sufficient pain management for an infection? ... For such a 'highly rated' hospital, they sure are bad at the basics."
— Better Business Bureau review"The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints."
— ComplaintsBoard investigation summaryMore clinics in Tampa
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