Outpatient Care - Cherokee Nation Health Services
Podiatry • Tahlequah, OK
Ratings by platform
- Birdeye (aggregating Google reviews): 3.8 out of 5 stars (96 reviews)
- Medicare/HCAHPS data (via US News/Momentary): 3 out of 5 stars (overall patient satisfaction rating) (382 patient surveys)
What patients say
Patients praise
- Staff generally perceived as friendly and helpful
- Strong nurse communication scores often exceeding national averages
- Effective navigation and signage within the facility
- Helpfulness and professional demeanor of specific doctors reported in individual reviews
- Positive ratings for staff responsiveness and quiet hospital environment
Common complaints
- Appointment scheduling and long wait times for appointments
- Inconsistent experiences with physician communication and listening skills
- Cleanliness ratings for hospital rooms occasionally rated lower than national averages
- Discharge information clarity identified as an area needing improvement in some surveys
In patients' words
"Upon arrival, staff seemed to be friendly. The facility was clean and the signage helped navigate through the hospital to corresponding clinical areas. I will note that I was disappointed when checking in registration that my physician had called out that day and my appointment would be scheduled another two months out."
— Birdeye review"I am so thankful for Dr. Whytal... I was very impressed with the confidence she instilled in me thru out the process."
— Healthgrades review"If you have a choice, choose someone else. Dr Johnsen was nice enough on my first visit, but he didn’t seem to listen too much to what I said."
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