Patient Care | Ophthalmology & Visual Sciences | SUNY Upstate
Eye Care • Syracuse, NY
Ratings by platform
- WebMD (Dr. Robert Swan): 5.0/5 (20 ratings)
- Vitals (Dr. Robert Swan): 4.6/5 (average) (not stated)
- Upstate University Medicine (Birdeye/Google): 3.8/5 (38 reviews)
- Healthgrades (Dr. George Salloum): not stated (not stated)
- US News (Upstate University Hospital ophthalmology departments): 4/5 and 5/5 shown for various ophthalmology specialties (e.g., 11, 24, 17, 16, 44, 35, 15, 19, 33, 27 reviews shown for different categories)
What patients say
Patients praise
- Doctors/providers described as caring, professional, and reassuring
- Good communication and thorough explanations of conditions/treatments
- Staff at check-in/check-out and overall staff friendliness/courtesy
- Positive surgical outcomes and low/no pain reported (for at least one ophthalmologist)
- Patients express overall happiness and would recommend the practice/providers
Common complaints
- Some dissatisfaction reported about healthcare experience in a related Upstate University Medicine review (e.g., concerns about provider experience and delays in antibiotic treatment while awaiting imaging).
In patients' words
"“Dr. Ganapathy has the perfect mindset of care and wellbeing for this job... Very happy with the practice.”"
— SUNY Upstate Ophthalmology & Visual Sciences – Patient Care page"“Dr. Swan is an exceptional communicator and his listening skills exceed those of any doctor I have ever met. He explains in more depth and clarity than any other doctor I have ever met.”"
— SUNY Upstate Ophthalmology newsletter (Sept 2023) – patient comments"“Patients gave Dr. Robert Swan an average rating of 5 out of 5.”"
— WebMD (Dr. Robert Swan overview)"“I had no pain at all, post-op, and I’m healing well. Everyone in the office is kind, helpful, and friendly.”"
— Healthgrades (Dr. George Salloum review text)"“Ever since the only MD they had there left... there are only NPs handling patients and I have had nothing but issues with their lack of experience...” (review also describes delay in antibiotics while waiting for x-ray results)."
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