Emergency Medicine | SUNY Upstate
Emergency Medicine • Syracuse, UT
Ratings by platform
- Birdeye (Upstate University Hospital - Community Campus: Emergency Room): 3.8/5 (373 reviews)
- Yelp (Upstate University Hospital): Not stated in provided snippet (Not stated in provided snippet)
- Vivian Health (Upstate University Hospital in Syracuse, NY): 3.9/5 (70 reviews)
- WebMD (Dr. Richard Cantor, Emergency Medicine): 4.0/5 (4 ratings)
- Press Ganey (Upstate patient satisfaction): Star rating depends on number of surveys; fewer than 30 surveys -> no star rating generated (Thousands of surveys returned each year (exact count not provided))
What patients say
Patients praise
- Some reviewers report respectful, knowledgeable staff and good care
- Positive experiences include speed/thoroughness and friendly nurses
- Some reports of quality/high-performing outcomes in certain adult procedures/conditions (system-level, not ER-specific)
Common complaints
- Overcrowding and overwhelmed ER leading to chaos/clutter
- Long waits and patients leaving without being seen/treatment
- Filth/dirty facilities and poor environment
- Negative care experiences including dismissal of concerns/communication issues and perceived lack of provider attention
- Triage/process concerns (e.g., long times unseen)
In patients' words
"“DIRTY!!! The Wait Is Horrendous!! go to Crouse”"
— Birdeye review excerpt for Upstate University Hospital - Community Campus: Emergency Room"“This place is the absolute worst ER I have ever been to… There is filth everywhere, the hallways are littered with literally 50 patients.”"
— Yelp review snippet for Upstate University Hospital"“Upstate's adult ER is overwhelmed every day, routinely treating three times more patients than it has permanent beds. The hallways are cluttered and chaotic.”"
— syracuse.com feature “Inside Upstate's overwhelmed ER…”"“10% of people who went to Upstate’s ERs last year left without treatment.”"
— syracuse.com “Long waits persist at 2 crowded Syracuse ERs…”"“The nurses and techs on staff were great, I am however leaving a review of 2 stars for the doctor that dismissed our concerns…”"
— localitybiz.com review excerpt for Upstate University Hospital - Community Campus: Emergency RoomMore clinics in Syracuse
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