Dr. Keith M. Gross, M.D. Dermatology (Susanville)
Dermatology • Susanville, CA
Ratings by platform
- Yelp: 75.0 out of 100 (Medicare quality assessment) (1 (on Yelp for Susanville office))
- RateMDs and other review platforms: Variable (mixed reviews) (Multiple (aggregated across various locations))
What patients say
Patients praise
- Helpful and courteous experiences (for some patients)
- Effective diagnosis and treatment of skin conditions for some patients
- Painless procedures for growth removal
Common complaints
- Billing issues, including very old bills
- Excessive wait times, including reports of extreme overbooking
- Concerns regarding staff rudeness and professionalism
- Perceived lack of attentiveness, condescension, or rushed examinations
In patients' words
"The care is OK but be wary of the billing. I received a bill that was three years old for over $500.00."
— Yelp"Huge waits in waiting room so small that people frequently have to stand outside in the weather because all seats are taken. This is a result of massive overbooking."
— RateMDs"I have never met a dr and a receptionist that are so beyond rude and unhelpful in my life."
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