Behavioral Health | Lassen County, CA
Behavioral Health • Susanville, CA
Ratings by platform
- LocalityBiz: 2/5 stars (selected review) (Limited individual reviews cited)
- Recovered.org: 3.85/5 (Trustscore)
What patients say
Patients praise
- Some patients reported positive experiences with specific clinical staff members
- Facility provides a range of essential services including mental health and substance use disorder treatment
Common complaints
- Concerns regarding unprofessional or rude front-office staff behavior
- Reports of high staff turnover and lack of consistent care providers
- Complaints about the need to repeat personal history due to lack of accessible patient files
- Perception of systemic issues and inadequate service delivery
In patients' words
"Very understaffed. Great experiences with Glinda and Sharon but treated very unkindly by the office staff. ... Extremely nasty mean girls working here."
— LocalityBiz reviewer Lacey Ellis"Systemic problems with staffing and perpetuating stigma. But their is hope if they can put their theory "client centered, recovery model" into practice. Seemingly, a chasm between the two."
— FindRehabCenters review (Lorraine Barber)More clinics in Susanville
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