Orthopedics and Sports Medicine - MultiCare
Sports Medicine • Sumner, WA
Ratings by platform
- MultiCare Sumner Medical Associates (Birdeye): 4.4/5 (224)
- Dr. John Hung, MD (MultiCare Provider Profile): 4.6/5 (187)
- Dr. Paul Degenfelder, MD (MultiCare Provider Profile): 4.8/5 (104)
- Adam W Bryant, PA-C (MultiCare Provider Profile): 4.7/5 (242)
What patients say
Patients praise
- Providers described as knowledgeable, thorough, and professional
- Clear explanations of imaging and treatment options
- Friendly and helpful nursing/support staff in some interactions
- Effective, compassionate treatment and successful surgical outcomes for many patients
Common complaints
- Difficulty reaching staff or obtaining callbacks
- Perceived indifference or lack of compassion from some providers or staff
- Limited time spent with patients during appointments
- Frustration with administrative processes and billing follow-up
- Inconsistent quality of care reported by some patients
In patients' words
"Dr. Hung was friendly and put me at ease. Listened to my questions and provided clear explanations in lay terms. Gave options for treatment and went with conservative treatment first, which was appreciated."
— MultiCare Provider Profile"I recently had a very bad experience at a Multicare walk-in clinic. I received indifferent and incompetent care when I was very sick, so I wrote a review on Google Maps. Somebody responded saying that a manager would contact me. Nobody contacted me."
— PissedConsumer"HAS DONE THREE OTHER SURGERIES FOR ME AND IS THE ONLY ORTHOPEDIC SURGERN I WOULD USE. VERY CAPABLE AND HAS ALWAYS SHOWN HIS CONCERN FOR HOW HIS PATIENTS ARE FEELING."
— MultiCare Provider Profile"worst customer service ever,Bridgett is one of the customer service that answered my call and she is terrible,rude,and disrespect person"
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