Find Psychiatrists In Streator, Illinois - LifeStance Health
Mental Health Clinic • Streator, IL
Ratings by platform
- Trustpilot: 3.9/5 stars (1,838 reviews)
- RealReviews.io: 3.6/5 stars (5 reviews)
What patients say
Patients praise
- Many patients report positive experiences with individual providers (therapists and psychiatrists)
- Staff often described as empathetic, knowledgeable, and professional by satisfied patients
- Ease of scheduling for some users, particularly for telehealth sessions
- Broad acceptance of various insurance plans
Common complaints
- Difficulties with billing, insurance coverage, and unexpected charges
- Poor communication and challenges reaching customer service or billing departments
- Issues with scheduling, appointment cancellations by the company, and rigid cancellation policies
- Reports of difficulty finding or connecting with a suitable provider
In patients' words
"Many people consistently praise the staff for their attentive and empathetic approach... However, some customers also noted significant issues with payment and contact. People reported experiencing billing discrepancies, difficulties with insurance, and facing challenges when trying to reach someone in billing or customer service."
— Trustpilot"My therapist is absolutely wonderful... however LifeStance as a company is worthless. If i didnt love my therapist, I wouldn't chose Lifestance at all."
— Birdeye (Review from Pekin, IL clinic)"Figuring out how much my therapy would even cost was a grand mystery... the last thing I wanted was to have to deal with confusing or stressful logistics. My overall experience with the company, though, left a lot to be desired."
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